Refund Policy

Book Smith Writers and Publishers is known for its priorities, as we are highly concerned about the satisfaction of our writers, so we offer the option of a refund. Our commitment to quality ensures that our work meets the customer's expectations and requirements, providing excellent publishing services. If you are going to claim a refund, then it’s important to have a look at our guidelines regarding refund policy.

1.Non-Refundable Services

  • Published Projects: Once a book or article is published, fees are non-refundable. This includes all publication and printing charges, as the work/resources have already been allocated, delivered and cannot be undone.

2. Refund Eligibility for Unpublished Projects

  • Pre-Publication Cancellations: Authors may request a refund if they cancel services before publication work begins prior to 15 days of the payment made. To request a refund, please contact us at finance@Booksmithwritersandpublishers.co.uk with your project details and reason for cancellation.
  • Refunds: will be credited in your account after deducting the services cost of the project.

3. Special Circumstances

  • Custom and Special Packages: Refunds are not applicable for customized or special service packages, as these are tailored to specific client needs.
  • Extensive Revisions: Once a client has requested and accepted multiple sets of revisions, refunds are not applicable. Please ensure your satisfaction with the initial concepts before proceeding with additional revisions.
  • Inactivity: If we are unable to contact you or receive a response within a 2-week period, we may consider the project on hold. Refunds will be void if prolonged inactivity delays completion

4. Exceptions and Additional Considerations

  • Technical or service errors: In cases of errors on our end or technical issues beyond your control, we may consider refunds or service credits on a case-by-case basis.
  • Unforeseen Events: If your business undergoes a significant change, such as rebranding or closure, refunds will not be granted once the service work has commenced.

5.Major Guidelines for Refunds:

  • You will not be eligible for a refund if you post any negative comments about Book Smith Writers and Publishers on any social media platform.
  • In the event of any dispute initiated by the customer through their bank, our legal team will also reach out to the respective bank, which may prolong the refund process and potentially negatively affect your banking history. To avoid these complications, Book Smith Writers and Publishers strongly encourages customers to contact us at finance@Booksmithwritersandpublishers.co.uk
  • Book Smith Writers and Publishers: reserves the right to approve or reject a refund request in accordance with the terms of use outlined above. Website users and customers are encouraged to periodically review these terms to stay informed of any updates. These terms and conditions, which may be amended from time to time, constitute the entire agreement and supersede any prior agreements or understandings, whether oral or written, between the platforms and website users or customers.

6. How We Process Refunds

  • If your refunds are approved, then the transactions will be processed using the original payment method for up to a 10-15-days period. We also ensure that you don't find any complications or difficulties throughout the process, and you are always informed about what is being done

Disclaimer: booksmithwritersandpublishers.com is a US-based, independently operated publishing company with a well-established presence in the industry. We are not associated with any similarly named entities or websites operating under different domains. Any representation suggesting otherwise is false and misleading.